You can tell callers if they would like to be considered for treatment, it’s best to make an appointment for a consult. If they live out of town, they are welcome to fax medical records for the doctor to review.
If they persist, because some people are calling specifically to cause trouble and leave reviews online on sites I have absolutely no control over, you can tell them there is NO WAY you can provide random codes that might not apply to them. At least, they must fax medical records. Anyone truly interested will do so. Anyone up to unsavory behavior will rant but so what. Your policies are your policies.
They will probably say, “I’m not supplying you with information until I know if we can pay for it.”
Reassure them that if their child or self is a good candidate for OIT treatment or other services, your staff will work with them to make the insurance and payment process as easy as possible. “Most things are covered but we need to know what you need before we can assign a code to it.”
If your patients pay cash, you can probably disregard. Though you might want them to make the initial investment of providing the records.
Dr. Wasserman provided a ballpark figure of $3700 in his latest news interview. Some RN/PAs are starting their own OIT companies charging up to $17k. And they are “shopping for rates.” You could get calls from the RN/PAs, or FARE, or media, or patients from other offices trying to discredit your office. Sadly, this happened twice that we know of, but the offices have been removed from the List, for other reasons.